We are often emailed with specific questions relating to our products, our payment methods and our shipping policy.
Below are answers to some of the most often asked questions. If you have a question which isn’t covered here please get in touch with us via our Contact form.
Any returns or faulty products can be returned for a replacement or a full refund. any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
please email us within 7 days of receipt, after 28 days refunds will at the discretion of the seller.
Returned goods must be in a good state Items can be returned for a full refund as long as they have not been altered and in the case of scratchplates the protective sheets should still be in place and any goods or accessories that accompany the returned product must also be returned back to us.
Non-faulty items shall be returned in the original packaging and at the buyers own expense.
The following credit and debit cards can be used as payment:
- Visa Electron
- American Express
- UK based Maestro and Solo cards
If you are paying by credit or debit card you will be taken through a secure site where you enter your payment details. or you can pay by Paypal and log into your Paypal account to arrange payment. You will receive confirmation of your order by email. if you have any problems contact us at firstname.lastname@example.org
Direct Bank Transfer
Make payment as usual at checkout and select Bank Transfer option.
We will send you an invoice with bank details for you to make the transfer.
Once the payment has cleared your order will be shipped and tracking codes sent.
Simply email your questions to email@example.com and we will get back to you as soon as possible with the information you require.
Yes, if an item is out of stock it can be still be ordered online or over the phone. If you would like more information on when an item will be back in stock please email us firstname.lastname@example.org with the product details.